Deming’s 14 Points​ (Point #13): “Institute a vigorous program of education and self-improvement for everyone.”

 
As I have said many times: “multi-million dollar projects shops don’t just run themselves”. You need a dedicated team of staff to support project managers and project analysts in order for them to really “knock it out of the park”. We achieve this at Coast Capital Savings in our Enterprise Project Management Office (EPMO) Centre of Excellence (CoE) who are dedicated to supporting the day to day delivery by the project teams. This include education, training, and coaching to ensure all audit requirements/benefits capabilities are met and unnecessary delays and cost overruns are avoided.

The question I have asked to our project teams is…Does the existence of a “vigorous program of education and self-improvement” make a difference in your skill/ability to deliver projects (knowing that ultimate success requires good change/adoption support and operational commitment to benefits realization)?